Customer Requests

If not managed effectively, customer requests can quickly divert critical and expensive resources to work that has little or no reliability benefit to the utility. However, responding to these requests in a timely, satisfactory manner is important to maintain the utility’s credibility with customers.

ECI professionals can effectively address this workflow in such a way as to insulate tree crews from significant non-productive time as well as provide the customer with a response that gains credibility for the utility.

It is our experience that, if handled correctly, typically 90% of these requests can be resolved over the phone or with a visit from our professional foresters without the need for further action on the part of a crew.

We can easily customize our response criteria to meet the needs to balance resource allocations, service reliability goals and customer service expectations.