If not managed effectively, customer requests can quickly divert critical and expensive resources to work that has little or no reliability benefit to the utility. However, responding to these requests in a timely, satisfactory manner is important to maintain the utility’s credibility with customers.
ECI professionals can effectively address this workflow in such a way as to insulate tree crews from significant non-productive time as well as provide the customer with a response that gains credibility for the utility.
It is our experience that, if handled correctly, typically 90% of these requests can be resolved over the phone or with a visit from our professional foresters without the need for further action on the part of a crew.
We can easily customize our response criteria to meet the needs to balance resource allocations, service reliability goals and customer service expectations.